Shipping & Returns

Thoughtful skincare, delivered with care.

We want receiving your Bello Woman order to feel as considered as the products inside. Below you will find clear information about delivery, tracking, cancellations, returns and refunds.

Complimentary UK standard delivery

Standard delivery is complimentary on every UK order, with no minimum spend. The delivery cost has already been accounted for in our pricing, so no standard delivery charge is added at checkout.

Processing and delivery times

Standard UK delivery is complimentary on every order and usually takes 3–5 working days from order confirmation to delivery, including processing.

Express UK delivery is available for £6.99 and usually takes 2–3 working days from order confirmation to delivery, including processing. Available services are shown at checkout before payment.

Working days exclude weekends and UK public holidays. Carrier delays or circumstances outside our control can extend these estimates.

Tracking your order

When tracking is available, we will send tracking details to the email address used at checkout.

European and international delivery

We deliver to selected European and international destinations. Available services, charges and delivery estimates are calculated for the destination and shown at checkout before payment. Charges can vary by country, currency and parcel weight.

Customs processing is not included in delivery estimates. Import duties, local taxes or carrier charges may be payable by the recipient unless checkout states that they are included.

Changing or cancelling an order

Contact us as soon as possible through our Contact page. We will try to help, but changes might not be possible after an order has entered fulfilment or been dispatched.

30-day return policy

You may request a return within 30 days of receiving your order. To qualify, the product must be unused, unopened, in its original packaging and in the same condition in which it was received. Proof of purchase is required.

UK and EU consumers generally also have a statutory right to cancel an eligible online purchase within 14 days of receiving it. After notifying us, the goods must normally be returned within a further 14 days.

For health and hygiene reasons, sealed cosmetics and personal-care products cannot be returned after the seal has been broken unless the product is faulty, damaged or not as described.

Contact us before returning anything so we can provide instructions. For a change-of-mind return, the customer is responsible for return delivery costs. We recommend a tracked service and proof of postage.

Refunds

After receiving and inspecting an eligible return, we will notify you and issue an approved refund to the original payment method. We aim to process refunds promptly and within the time required by applicable consumer law.

If an item is faulty, damaged, incorrect or not as described, we will provide an appropriate remedy and cover reasonable return costs where required by law.