Shipping & Returns

Thoughtful skincare, delivered with care.

We want receiving your Bello Woman order to feel as considered as the products inside. Below you will find clear information about delivery, tracking, cancellations and returns.

Complimentary UK delivery

Standard delivery is complimentary on every UK order. There is no minimum spend.

Processing and delivery times

Orders usually require up to 2 working days to be prepared before dispatch. Standard UK shipping generally takes a further 4–7 working days.

Please allow approximately 6–9 working days from placing your order to delivery. Working days exclude weekends and UK public holidays. During busy periods or due to circumstances outside our control, delivery may take a little longer.

Tracking your order

When your parcel has been dispatched, tracking information will be sent to the email address used at checkout. Please allow a short time for the carrier’s tracking page to update.

International delivery

We may offer delivery to selected European and international destinations. Available destinations and delivery options are shown at checkout. Delivery times vary by country and do not include local customs processing.

Where applicable, import duties, local taxes or customs charges may be payable by the recipient and are not controlled by Bello Woman.

Changing or cancelling an order

If you need to change or cancel an order, please contact us as soon as possible through our Contact page. We will do our best to help, but once an order has entered fulfilment or has been dispatched, changes may no longer be possible.

Returns

You may notify us that you wish to cancel and return eligible goods within 14 days of receiving your order. After notifying us, please return the goods within a further 14 days.

To protect product safety and hygiene, cosmetics must be unused, unopened and in their original sealed packaging. We cannot accept a return of sealed goods that are unsuitable for return for health-protection or hygiene reasons once the seal has been broken, unless the item is faulty.

Please contact us before sending anything back so we can provide return instructions. Unless the product is faulty, damaged or incorrect, return postage is the customer’s responsibility. We recommend using a tracked service and retaining proof of postage.

Refunds

Once an eligible return has been received and inspected, the refund will be issued to the original payment method. We may reduce a refund if returned goods show handling beyond what is reasonably necessary to inspect them.

Original standard delivery charges will be refunded where required by law. Any additional amount paid for an upgraded or express delivery service is not refundable beyond the cost of standard delivery.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us promptly through our Contact page and include your order number and clear photographs where relevant. Your statutory rights are not affected.