Refund policy

Return and Refund Policy

Contact
To request a return, email support@bellowoman.com before sending any product back. Returns should be sent only after we provide return instructions to:

Marcin Staniszewski, trading as Bello Woman
33 Greenham Avenue
Reading, RG2 0WY
United Kingdom

30-day return policy
You may request a return within 30 days of receiving your order. To qualify, the product must be unused, unopened, in its original packaging and in the same condition in which it was received. Proof of purchase is required. Items returned without prior authorisation may not be accepted.

Cancellation rights
Nothing in this policy affects your statutory rights. UK and EU consumers generally have the right to cancel an eligible online purchase within 14 days of receiving it. After notifying us, the goods must normally be returned within a further 14 days.

Hygiene and personal-care products
For health and hygiene reasons, sealed cosmetics and personal-care products cannot be returned after the seal has been broken, unless the product is faulty, damaged or not as described. Personalised or custom-made products cannot normally be returned unless faulty.

Damaged, faulty or incorrect items
Inspect your order when it arrives. Contact support@bellowoman.com promptly if an item is damaged, faulty, not as described or incorrect. Please include your order number and photographs where appropriate. Your statutory rights apply.

Return delivery costs
For a change-of-mind return, the customer is responsible for the return delivery cost unless we agree otherwise. If an item is faulty, damaged, incorrect or not as described, we will provide an appropriate remedy and cover reasonable return costs where required by law.

Refunds
We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method. We aim to process refunds promptly and within the time required by applicable consumer law. Your bank or card provider may need additional time to show the refund. Original standard delivery charges are refunded where required by law; additional delivery upgrades are not refundable beyond the standard delivery amount.

Exchanges
We do not currently offer direct exchanges. If a return is accepted, place a new order for the replacement product.

Questions
Email support@bellowoman.com or call +44 7713 514981.